SHIPPING POLICY (Domestic/International)

SHIPMENT PROCESSING TIME

All orders are processed within 2-5 business days, +/- 1 day

Shipments will be processed on the weekends and holidays. Orders placed on Sunday will most likely be shipped the following Monday (next day). Orders are processed before 12:00 pm PST every day and are shipped by 2:00 pm PST. If there's a delay due to inventory, or a high volume of orders during a period, customers will be notified through the website, social media, and directly after placing an order.

SHIPPING RATES AND DELIVERY ESTIMATES

Shipping charges for your order will be calculated and displayed at checkout.


Shipment method

Estimated delivery time

~Shipment cost

UPS/Sendle

2-5 business days

~ $5 (Flat Rate)


*We provide a flat shipping plan to save your shipping expenses.

SHIPMENT TO P.O. BOXES OR APO/FPO ADDRESSES

We will do our best to ship your order to a P.O box if needed. However, if there's any issue related to the order, we will contact you immediately to offer an alternative shipping method.

SHIPMENT CONFIRMATION AND ORDER TRACKING

Customers will receive notifications via email about tracking information and order updates, as soon as the order is fulfilled & shipped.

DAMAGES

CoasterFRAME is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

INTERNATIONAL SHIPPING POLICY

International shipping takes around 7-10 Business Days.

RETURNS POLICY

If for any reason you are unsatisfied with your order, please reach out to our customer support team at support@coasterframe.com. We will do our best to make it right. Damaged goods/incorrect orders will be refunded/replaced after ample information is provided by the buyer, and the original order is returned to us. We will pay for return shipping if an incorrect order is sent, or if the item is damaged. However, if you want to change the style, size, and/or color, the buyer must pay for the return shipping.